Information Technology Department

Caldwell’s Information Technology Department is committed to delivering quality technical service and support to all internal and external customers of Caldwell Property Solutions and related subsidiaries. In addition, we believe in a focused strategic effort to develop and procure software & hardware that helps us build a technological vision for the 21st century that includes an initiative for the following technologies that will help sculpt our business into a world class company:

  • Centralized and consolidated web technologies for vastly improved productivity, efficiency and data automation.
  • Scaleable applications and services to allow efficient and rapid delivery of necessary business software to support quick turn around times when opening new Caldwell Property Solutions offices.
  • Paperless office initiative to digitize all business forms & contracts and reduce the amount of paperwork through the use of cutting edge hardware, software and e-signature capabilities.
  • E-marketing and search engine optimization to capture all potential online business opportunities and automate marketing campaigns to sustain and grow Caldwell’s client base.
  • Incorporate hardware leasing strategies for network and computer equipment to dramatically reduce total cost of ownership while maintaining top-of-the-line equipment.
  • Online training & testing modules to facilitate training of new and existing employees on all centralized web technologies and related software.
  • Secure the company network and ensure disaster recovery and redundancy through cost-effective backup solutions

As a baseline for customer service and to help realize the company vision, the IT department will commit to the following objectives in behalf of Caldwell’s goal to become a world-class organization:

  • We will immediately respond to all emergency issues ie support issues that directly affect the financial bottom line of either an employed consultant affiliated to Caldwell Property Solutions or Caldwell Property Solutions as an entity, pending communication with a member of the IT staff either via either the online trouble ticket system, email, or through the phone system according to available resources. We will commit to resolving these issues as quickly as is technically possible or expedite the issue to a third-party (if necessary) in order to facilitate its immediate resolution.
  • We will respond to all non-emergency and non-project related technical support issues within 4 hours (1/2 the current business day) from the submission of an appropriate trouble ticket request expedited through the BC IT ticket system.
  • All approved project-related requests will be addressed and completed per company priority and per available IT resources ie (time available to IT staff-members after responding to either emergencies or higher-priority non-emergency issues). IT will commit to giving bi-monthly project reports on status of current company projects and initiatives in development either through the manager meetings, monthly employee meetings, and/or company memos via email for follow-up on project completions and training schedules.

These commitments will help the IT department strive to become a leader in both providing quality technical support and strategic innovation to sustain and contribute to the company’s vision for growth.

 

Property Owners: Two Free Months of Management Services - Find Out More!

We are so sure you will love our service that we are offering two months free. Call us for details at 480-797-8309 or submit your contact information below!

 

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Caldwell Property Solutions

Arizona's Premier Property Management Company

 

About Us

 

Caldwell Property Solutions - Company Photo

Tom Caldwell was raised by pig farmers in Snowflake, Arizona. He went to school at ASU and got a bachelor’s degree with a Major in Communications and a Minor in Business. While he was at ASU he took a job as a field inspector for a local property management company. After he graduated he took his LSAT and was applying to law school. In the meantime, he continued to learn the ropes of property management from his employers and it started to feel like something he could really become passionate about as a career. He told his best friend at the time his idea, who offered to talk to his father in-law, who ended up providing the loan that Tom needed to get his idea off the ground.

 

In October of 1998 they rented an office in Mesa, setup a folding table, and started thumbing through the White Pages and newspapers calling anyone and everyone hoping to find someone who could use some help managing a rental property. They were a force to be reckoned with, visiting the home of anyone who would listen to what they had to offer wearing full business suits in the valley of the sun looking to impress. Not even a year after the business license was issued, the first of several large real estate investment groups called the quaint little Mesa office searching for some much needed help managing a wave of Arizona real estate investments. Over the years we have managed over 3,000 properties at any given time and have employed as much as 200 agents and staff members to make sure that each property we manage is given all the attention it deserves. We have spent a concerted effort to continue to improve our process as well as develop our own online management system to help us meet our client’s needs as efficiently as possible.

 

Tom Caldwell

Josh

Ax

Eric

Graham

Dee

Davis

Wendy

Tanner

Cordae

Stradling

Preston

Stradling

Ryan

Haueter

 

Arizona Property Management Service Areas

 

A

B

Black Canyon City

Buckey

C

Casa Grande

Cave Creek

Chandler

F

Florence

Fountain Hills

G

Gilbert

Glendale

Gold Canyon

Golden Canyon

Goodyear

H

Higley

L

Laveen

Litchfield Park

M

Marana

Maricopa

Mesa

O

Oro Valley

P

Paradise Valley

Peoria

Phoenix

Q

Queen Creek

S

San Tan Valley

Sahuarita

Scottsdale

Sun City

Sun City West

Sun Lakes

Surprise

T

Tempe

Tolleson

Tucson

W

Wickenburg

Wittman

 

Contact Us Today

 

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Caldwell Property Solutions

 

Arizona's Premier

Property Management Company

Office Hours

Monday:

08:00AM-05:00PM

Tuesday:

08:00AM-05:00PM

Wednesday:

08:00AM-05:00PM

Thursday:

08:00AM-05:00PM

Friday:

08:00AM-05:00PM

Saturday:

Closed

Sunday:

Closed

Social Media

Caldwell Property Solutions

Corporate Office

Address:

2500 S Power Rd. Ste. 218

Mesa, AZ 85209

Main:

(480) 834-9200

Fax:

(480) 834-9300

Toll Free:

(877) 834-9200

E-Mail:

info@caldwellaz.com

Caldwell Property Solutions

Branch Office

Address:

3275 W Ina Rd. Ste. 221

Tucson, AZ 85741

Main:

(520) 544-5600

Fax:

(520) 229-1300

 

 

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